Networking & Protocols
LAN/WAN, TCP/IP, DHCP, DNS, VLANs, NAT/PAT, routing & switching, VPN (IPSec, SSL)
Ottawa, ON • Open to hybrid/onsite
Network Systems Administrator
Proven background in networking, server administration, endpoint management, and security operations. Comfortable in incident/change workflows, vendor coordination, and building clear documentation (diagrams, configs, runbooks).
Technical skills
A clean snapshot of what I work with day-to-day.
Security & Firewalls
FortiGate, FortiEMS, FortiWeb, Kerio, firewall rule management, VPN tunnels, security patching
Servers & Identity
Windows Server, Linux, Active Directory, Entra, GPO, Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
Monitoring & Management
Zabbix, OP Manager, RMM tools, network & system monitoring
Endpoint & Infra Mgmt
Endpoint deployment, patch management, antivirus & endpoint security, Intune
Automation & Scripting
Node.js (REST APIs, internal tools), Python (network automation & scripting)
Database
MySQL, Microsoft SQL Server, Redis
Cloud & Virtualization
Azure (networking, VMs, VPN integration), VMware environments, Veeam backup
Professional experience
Recent roles and the outcomes I focused on.
- Supported LAN/WAN connectivity, internet access, and VPN services across multiple sites.
- Configured and optimized FortiGate firewalls, including firewall rules and IPSec/SSL VPN tunnels.
- Provided operational support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Supported endpoint onboarding and management activities (Intune/EMS, patching, update rings).
- Monitored network/system health (Zabbix, OP Manager), proactively reducing escalations and outages.
- Worked within incident & change management processes; produced post-incident documentation.
- Maintained documentation (diagrams, configs, procedures, incident records) for audit readiness.
- Provided Level 1–2 support for desktops, laptops, mobile devices, and peripherals.
- Tracked requests in a ticketing system with accurate documentation and escalation.
- Diagnosed connectivity, performance, and configuration issues using structured troubleshooting.
- Explained technical issues clearly to non-technical users to maintain high satisfaction.
- Supported routers, switches, firewalls, APs, SD-WAN, and enterprise CCTV systems across locations.
- Implemented SNMP monitoring to collect health/operational metrics and improve visibility.
- Built internal automation tools (Node.js, Python, REST APIs) to consolidate monitoring and speed detection.
- Supported VMware and Veeam backup/recovery; assisted restores and DR readiness.
- Managed DNS and external DNS configuration (Cloudflare validation/exposure).
- Maintained a Linux-based client–server digital signage platform with Raspberry Pi clients.
- Monitored availability and resource utilization to ensure stable content delivery.
- Assisted incident troubleshooting and collaborated on updates and infrastructure changes.
- Maintained operational documentation and support workflows.
What sets me apart
Built for reliability. Designed for operations.
Ops-first troubleshooting
Comfortable triaging incidents, validating impact, collecting evidence, and documenting root cause.
Monitoring & visibility
Experience building/using monitoring to spot degradation early and reduce unplanned downtime.
Automation mindset
Use Node.js/Python to reduce repetitive checks and speed up validation and reporting.
Volunteer Web Developer (CCPC) — Feb 2024 – Now
Designed and built core website features, while supporting platform stability, performance, and documentation.
Education
Master Degree – Information Technology (Computer Networks), Azad University (2012–2016)
Contact
Want to talk about an infrastructure role? Reach out.